Termeni și Condiții
TERMS AND CONDITIONS
Effective Date: 30.04.2026 Last Updated: 30.04.2026
1. Company Information
This Service is provided by REVINO TECHNOLOGIES S.R.L., a company incorporated and registered in Romania.
Registered office: București, Sector 2, Bulevardul Basarabia nr. 86, Bl. A3, Scara A, Etaj 1, Ap. 1
Unique Registration Code (CUI): RO54581611 Trade Register No.: J2026028285009 EUID: ROONRC.J2026028285009
Email: support@revino-app.com
Throughout these Terms, “Revino”, “we”, “us”, or “our” refers to REVINO TECHNOLOGIES S.R.L.
2. Scope of Service
Revino provides a cloud-based, AI-powered customer communication and appointment management platform designed for service-based businesses.
The Service may include:
- AI-assisted receptionist functionality - Appointment scheduling and management - CRM features - Omnichannel messaging integrations (including WhatsApp Business API via Meta and messaging services via Twilio or similar providers) - Reporting and analytics tools - Digital form builder and electronic signature capture (Simple Electronic Signature - SES) - Media library and document storage for client or patient files
Revino is not a medical records system and is not intended for storing full medical files or regulated healthcare documentation.
3. Beta Status & Service Evolution
Certain features may be marked as Beta.
During Beta:
- Features may change or be removed without notice - Temporary interruptions may occur - No uptime guarantees are provided
We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
4. B2B Use Only
The Service is intended exclusively for business users.
By creating an account, you confirm that:
- You act on behalf of a legally registered business entity - You are authorized to bind that entity to these Terms
Consumers (B2C users) are not permitted to use the Service.
5. Account Responsibility
You are responsible for:
- Maintaining account security - Restricting access to authorized staff - All activities conducted under your account
Revino is not liable for unauthorized access resulting from weak credential management.
6. Data Protection & Roles (GDPR)
For purposes of applicable EU data protection law:
- The Client acts as Data Controller - Revino acts as Data Processor
The Client is solely responsible for:
- Obtaining any required lawful consent from end customers - Ensuring an appropriate legal basis for communications - Managing data subject requests - Ensuring that the data uploaded to the Service may be lawfully processed
Revino processes personal data only to provide the Service in accordance with the Client’s instructions and applicable law.
If appointment notes, messages, forms, or uploaded documents contain health-related or other sensitive personal data, the Client remains solely responsible for the lawful collection and handling of such data.
7. AI-Generated Content Disclaimer
The Service may generate automated responses, suggestions, summaries, or other outputs using artificial intelligence.
The Client acknowledges that:
- AI outputs may contain inaccuracies - Automated messages must be reviewed, configured, and used responsibly - Revino does not provide medical, legal, financial, or other professional advice - The Client remains fully responsible for all communications sent via the platform
7.1. Digital Forms, Media & Electronic Signatures
The Service allows the Client to create digital forms, capture Simple Electronic Signatures (SES) from end customers, and upload media files or documents to a client profile.
The Client acknowledges and agrees that:
- Revino provides the technical platform for capturing signatures and storing documents, but does not guarantee that forms created by the Client comply with industry-specific laws, medical regulations, evidentiary rules, or local GDPR consent requirements - The Client is exclusively responsible for the content of all uploaded media and documents - Uploading illegal, abusive, infringing, or otherwise unlawful content is strictly prohibited - While Revino may capture an audit trail, including timestamp, device metadata, and cryptographic hash or similar integrity data, it is the Client’s sole responsibility to determine whether a Simple Electronic Signature is legally sufficient for the Client’s intended use case and jurisdiction
8. Third-Party Integrations
The Service may integrate with third-party providers, including but not limited to:
- Meta (WhatsApp Business API) - Twilio - OpenAI - Stripe or other payment providers, where applicable
Revino is not responsible for:
- Account suspensions imposed by Meta or other third-party platforms - Service outages caused by third-party providers - Policy, pricing, or technical changes made by such providers
The Client agrees to comply with all applicable third-party terms, policies, and platform rules.
9. Acceptable Use
The Client shall not use the Service to:
- Send spam or unsolicited communications - Distribute unlawful, harmful, fraudulent, or misleading content - Violate advertising, commerce, privacy, consumer protection, or other applicable laws - Circumvent platform rate limits, authentication controls, or security protections - Upload unlawful, infringing, or abusive documents or media
Any violation may result in immediate suspension or termination of access.
10. Subscriptions & Payments
Unless otherwise agreed in writing:
- Billing is monthly per business location - Subscriptions renew automatically - Fees are exclusive of VAT and any applicable taxes unless expressly stated otherwise
If payment fails:
- A grace period of five (5) calendar days may apply - Access may be suspended after the grace period - Continued non-payment may result in termination
All fees are non-refundable except where refund is required by mandatory law.
11. Suspension & Termination
We may suspend or terminate access to the Service if:
- The Client violates these Terms - Continued use poses legal, reputational, operational, or technical risk - Suspension or termination is required by law or by a third-party provider
Upon termination:
- Access to the Service may be revoked - Data retention and deletion policies may apply - Outstanding fees remain payable
12. Intellectual Property
All software, source code, architecture, workflows, branding, documentation, interfaces, designs, and technology related to Revino remain the exclusive property of REVINO TECHNOLOGIES S.R.L. or its licensors.
The Client receives a limited, non-exclusive, non-transferable, revocable right to use the Service during an active subscription and in accordance with these Terms.
The Client shall not:
- Reverse engineer, copy, reproduce, distribute, resell, sublicense, or exploit the Service except as expressly permitted by law or by written agreement
13. Service Availability & No Warranty
The Service is provided “as is” and “as available”.
To the maximum extent permitted by law:
- No warranty is given that the Service will be uninterrupted, error-free, or always available - No guarantee of revenue increase, customer retention, or business outcome is made - No guarantee of approval, uptime, availability, or continued access from third-party platforms is made
14. Limitation of Liability
To the fullest extent permitted by law, REVINO TECHNOLOGIES S.R.L. shall not be liable for:
- Indirect, incidental, special, punitive, or consequential damages - Loss of profits, revenue, data, goodwill, or business opportunity - Missed appointments or failed communications - Business interruption - Third-party platform restrictions, suspensions, failures, or outages
To the fullest extent permitted by law, the total aggregate liability of REVINO TECHNOLOGIES S.R.L. arising out of or in connection with the Service or these Terms shall not exceed the total subscription fees actually paid by the Client during the three (3) months preceding the event giving rise to the claim.
15. Indemnification
The Client agrees to indemnify, defend, and hold harmless REVINO TECHNOLOGIES S.R.L. from and against claims, liabilities, damages, losses, and expenses arising from:
- Unlawful or unauthorized communications sent by the Client - Improper data collection, handling, or storage by the Client - Regulatory violations attributable to the Client - Misuse of the Service - Content, files, forms, signatures, or documents uploaded or created by the Client
16. Force Majeure
Revino shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including infrastructure failures, cyberattacks, denial-of-service attacks, internet outages, governmental actions, labor disputes, natural disasters, or third-party provider outages.
17. Modifications to Terms
We may update these Terms from time to time.
If we make material changes, we may provide notice through the Service, by email, or by other reasonable means.
Continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.
18. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Romania.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Romania, unless mandatory law provides otherwise.
19. Contact
For legal or contractual inquiries: support@revino-app.com REVINO TECHNOLOGIES S.R.L. București, Sector 2, Bulevardul Basarabia nr. 86, Bl. A3, Scara A, Etaj 1, Ap. 1 Romania