Termeni și Condiții
TERMS AND CONDITIONS
Effective Date: 27.02.2026 Last Updated: 27.02.2026
1. Company Information
This Service is provided by the Revino Platform team. (Formal corporate entity details pending update upon official registration in Romania). Email: support@revino-app.com Throughout these Terms, “Revino”, “we”, “us”, or “our” refers to the operating entity of the Revino Platform.
Throughout these Terms, “Revino”, “we”, “us”, or “our” refers to the above legal entity.
2. Scope of Service
Revino provides a cloud-based, AI-powered customer communication and appointment management platform designed for service-based businesses.
The Service may include:
AI-assisted receptionist functionality
Appointment scheduling and management
CRM features
Omnichannel messaging integrations (including WhatsApp Business API via Meta and messaging services via Twilio or similar providers)
Reporting and analytics tools
Digital form builder and electronic signature capture (Simple Electronic Signature - SES)
Media library and document storage for client/patient files
Revino is not a medical records system and is not intended for storing full medical files or regulated healthcare documentation.
3. Beta Status & Service Evolution
Certain features may be marked as Beta.
During Beta:
Features may change or be removed without notice
Temporary interruptions may occur
No uptime guarantees are provided
We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
4. B2B Use Only
The Service is intended exclusively for business users.
By creating an account, you confirm that:
You act on behalf of a legally registered business entity
You are authorized to bind that entity to these Terms
Consumers (B2C users) are not permitted to use the Service.
5. Account Responsibility
You are responsible for:
Maintaining account security
Restricting access to authorized staff
All activities conducted under your account
Revino is not liable for unauthorized access resulting from weak credential management.
6. Data Protection & Roles (GDPR)
For purposes of EU data protection law:
The Client acts as Data Controller
Revino acts as Data Processor
The Client is solely responsible for:
Obtaining lawful consent from end customers
Ensuring legal basis for communications
Managing data subject requests
Revino processes personal data only to provide the Service.
If appointment notes or communications contain health-related information, the Client remains solely responsible for lawful handling of such data.
7. AI-Generated Content Disclaimer
The Service may generate automated responses using artificial intelligence.
The Client acknowledges that:
AI outputs may contain inaccuracies
Automated messages must be reviewed and configured responsibly
Revino does not provide medical, legal, or professional advice
The Client remains fully responsible for all communications sent via the platform.
7.1. Digital Forms, Media & Electronic Signatures The Service allows the Client to create digital forms, capture Simple Electronic Signatures (SES) from end customers, and upload media files or documents to a client profile. The Client acknowledges and agrees that:
Revino provides the technical platform for capturing signatures and storing documents, but does not guarantee that the forms created by the Client comply with industry-specific laws, medical regulations, or local GDPR consent requirements. The Client is exclusively responsible for the content of all uploaded media and documents. Uploading illegal, abusive, or copyright-infringing content is strictly prohibited. While Revino captures an audit trail (including timestamp, device metadata, and cryptographic document hash) to support the integrity of a signature, it is the Client's sole responsibility to ensure that a Simple Electronic Signature is legally sufficient for their specific use case and jurisdiction.
8. Third-Party Integrations
The Service integrates with third-party providers including but not limited to:
Meta (WhatsApp Business API)
Stripe (payment processing)
OpenAI (AI processing)
Revino is not responsible for:
Account suspensions imposed by Meta or other platforms
Service outages caused by third-party providers
Policy changes made by such providers
The Client agrees to comply with all applicable third-party platform rules.
9. Acceptable Use
The Client shall not use the Service to:
Send spam or unsolicited communications
Distribute unlawful, harmful, or misleading content
Violate advertising, commerce, or privacy laws
Circumvent platform rate limits or security controls
Violation may result in immediate suspension or termination.
10. Subscriptions & Payments
Billing is monthly per business location
Subscriptions renew automatically
Fees are exclusive of VAT unless stated otherwise
If payment fails:
A grace period of 5 calendar days applies
Access may be suspended after the grace period
All fees are non-refundable unless required by mandatory law.
11. Suspension & Termination
We may suspend or terminate access if:
The Client violates these Terms
Continued use poses legal, reputational, or technical risk
Required by law or third-party provider
Upon termination:
Access is revoked
Data retention policies apply
Outstanding fees remain payable
12. Intellectual Property
All software, architecture, branding, documentation, and technology related to Revino remain the exclusive property of [COMPANY_NAME] SRL.
The Client receives a limited, non-transferable, non-exclusive license to use the Service during an active subscription.
Reverse engineering, copying, or reselling the Service is prohibited.
13. Service Availability & No Warranty
The Service is provided “as is” and “as available”.
To the maximum extent permitted by law:
No warranties of uninterrupted operation are provided
No guarantee of revenue increase is made
No guarantee of third-party platform approval is made
14. Limitation of Liability
To the fullest extent permitted by law:
Revino shall not be liable for:
Indirect or consequential damages
Loss of profits
Missed appointments
Business interruption
Third-party platform suspensions
Total liability shall not exceed the total subscription fees paid by the Client during the previous three (3) months.
15. Indemnification
The Client agrees to indemnify and hold harmless [COMPANY_NAME] SRL from any claims arising from:
Unlawful communications
Improper data handling
Regulatory violations
Misuse of the Service
16. Force Majeure
Revino shall not be liable for failure to perform due to events beyond reasonable control, including infrastructure failures, cyberattacks, or third-party outages.
17. Modifications to Terms
We may update these Terms.
Continued use after updates constitutes acceptance.
18. Governing Law & Jurisdiction
These Terms are governed by Romanian law.
Any disputes shall be subject to the exclusive jurisdiction of Romanian courts.
19. Contact
Legal inquiries: support@revino-app.com